Program

Refund & Billing Policy

Effective date: August 1, 2026  ·  Last updated: August 1, 2026

This policy explains how we bill, when a refund is available, and what to do if something looks wrong on your statement. It forms part of our Terms of Use.

1. What you are paying for

Fees purchase access to a simulated evaluation program (T-Flight) or the activation of a simulated-funded account (Crest). Fees are not deposits. They are not held on your behalf, are not segregated, are not trading capital, and cannot be withdrawn.

2. Prices and currency

All prices are shown at checkout in U.S. dollars and are the full amount charged. The price displayed before you pay is the price you pay. Prices may change at any time; a change never affects an account already purchased.

3. Payment and delivery

Payment is taken in full at purchase, except where an activation fee is expressly deferred. Delivery is immediate and automatic: on successful payment, our system provisions your account and sends your credentials by email. Check your spam folder before contacting us at support@talontraderfunding.com about missing credentials.

4. One-time charges, and the 28-day evaluation window

This window applies to T-Flight accounts only. A Crest account has no time limit and carries no charge whatsoever beyond its one-time activation fee — no recurring fee, no monthly fee, nothing further for as long as the account is open.

Most of what we sell does not renew. Outside our monthly evaluation line (section 4a below), we do not operate recurring billing and we do not store a payment method in order to charge it again. A one-time purchase results in a second charge only if you deliberately make a second purchase; there is nothing to cancel on it. Full detail is on our Subscription Terms page.

4a. Monthly / recurring charges, where offered

Where a monthly, recurring-billing account is offered, the following consent is required at purchase, on its own line, before the purchase can be completed:

5. Refunds

When a refund is available

Our products are digital and delivered instantly, so a purchase becomes final once the account has been used. These rules apply to every payment you make to us — a challenge purchase, a reset fee, or a Crest activation or conversion fee — and in each case the test below is applied to the account that payment provisioned.

We will refund a payment in full if all of the following are true:

• You request it within 72 hours of the account-setup-complete email;
• No order has been placed on the account that payment provisioned — any order counts, whether or not it filled;
• No rule breach has occurred; and
• No chargeback or payment dispute has been initiated on the payment.

Refund eligibility is determined by when your request is submitted, not when it is resolved. A request submitted within 72 hours remains eligible while we review it.

A reward request already made does not prevent a refund. The test is applied per payment and per account, so you may hold a reward request on one account and request a refund on another.

To request a refund, contact us at support@talontraderfunding.com from the email address on your profile. Approved refunds are returned to the original payment method, typically within five to ten business days depending on your bank.

When a refund is not available

• Once any order has been placed on the account — the product has been used, whether or not that order filled;
• More than 72 hours after the account-setup-complete email;
• Activation fees, once an order has been placed on the Crest account they provisioned;
• Reset fees, once an order has been placed on the reset account they provisioned;
• Where the account has failed, breached a rule, or been closed under the Prohibited Activities policy;
• Where a chargeback has been initiated on the payment;
• Where a refund is sought because an evaluation was not passed, or because the 28-day window expired. Neither is a defect — both are disclosed before you buy.

Refunds we issue automatically

If payment succeeds but we cannot provision your account, our system retries and then refunds you in full automatically, with no request needed. If you are charged twice for the same purchase, contact us at support@talontraderfunding.com and we will refund the duplicate.

6. Resets and new attempts

Evaluation accounts are not reset. If a T-Flight account fails or its window expires, you may purchase a new one and start again.

A Crest account may be reset for a fee based on account size:

A reset fee is covered by the refund rules in Section 5 like any other payment: it is refundable in full if you request it within 72 hours and no order has been placed on the reset account. Once an order has been placed on that account, the reset fee is non-refundable.

7. Promotions and discount codes

Discounted prices apply only while a promotion is running and only to purchases made during it. Codes cannot be applied retroactively, combined unless we say so, exchanged for cash, or reused beyond their stated terms. The refund rules in Section 5 apply equally to discounted purchases, and any refund is of the amount actually paid.

8. Chargebacks

We keep detailed records of every purchase — including the checkout, the terms accepted, the provisioning of your account, and your trading activity — and we will present them to the card network in response to a dispute. Almost every billing problem is resolved faster by email than by chargeback. Contact us at support@talontraderfunding.com and we will look at it.

9. Failed and declined payments

If a payment is declined, no account is created and nothing is owed.

10. Changes

We may update this policy. The version in effect at the time of your purchase governs that purchase.